Refund policy

Return Policy

At Shaffer Foods, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return policy to ensure a hassle-free experience.

Eligibility for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as straws, food or plants)
  • Customized or personalized products
  • Gift cards
  • Products with visible signs of use
  • Products whose cost of shipping is equal to or near the value of goods. 

Process for Returns

  1. Contact Us: To initiate a return, please contact us at [Your Contact Email] with your order number and a description of the issue. We will provide you with instructions for the return process.
  2. Return Approval: Once your return request is approved, you will receive instructions on how and where to send the item.
  3. Shipping Costs:
    • We will cover one-way shipping if the product is defective or damaged.
    • In cases of buyer's remorse or if the issue is not related to product defects, the buyer is responsible for return shipping costs.
  4. Replacement or Refund: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund or replacement. If approved, we will either:
    • Replace the item at our cost of production.
    • Issue a refund to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us, and we will guide you through the exchange process.

Refunds

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
  • Please note that it may take some time for your bank or credit card company to process the refund and post it to your account.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  • Double-check your bank account.
  • Contact your credit card company, as processing times may vary.
  • If you still haven’t received your refund, please contact us at [Your Contact Email] for assistance.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at [Your Contact Email] with photos and a description of the issue. We will work to resolve the issue as quickly as possible, including offering a replacement at no additional cost to you.